Back Office Operations Coordinator (Warehouse & Inventory)

Full-Time | Creemore, Ontario

We are a design-forward retail boutique rooted in thoughtful curation, elevated interiors, and a seamless client experience. Behind every beautiful retail floor is an organized, efficient back-of-house — and that’s where you come in.

We are seeking a highly organized, detail-driven Back Office Operations Coordinator to manage inventory, warehouse systems, and order logistics. This role is essential to ensuring our retail and design operations run seamlessly from receiving to final delivery.

 

About the Role

This is a hands-on position that combines physical warehouse work with digital inventory and order management. You will take ownership of back-of-house systems, ensuring products are received, tracked, stored, and delivered with accuracy and care.

You thrive on organization, efficiency, and process — and take pride in maintaining systems that support a beautiful, well-run retail environment.

 

Key Responsibilities

Inventory Management

• Receive, unpack, and inspect incoming shipments

• Accurately enter and track inventory in Shopify and internal systems

• Maintain real-time inventory accuracy across retail and warehouse

• Conduct regular inventory counts and reconciliations


Warehouse Organization

• Maintain a clean, highly organized stockroom and warehouse

• Develop and uphold systems for storage, labeling, and product flow

• Optimize space and efficiency for both retail and design inventory


Shipping, Fulfillment & Logistics

• Prepare and pack retail and design client orders

• Coordinate customer deliveries, pickups, and transfers

• Schedule and organize outgoing shipments

• Ensure all orders are complete, accurate, and presented to brand standards


Customer Order Coordination

• Organize and communicate timelines for customer pick-ups and deliveries

• Prepare orders for in-store pickup and coordinate with the retail team

• Support a seamless customer experience from purchase to fulfillment


Claims & Issue Resolution

• Process and manage freight and damage claims

• Communicate with vendors and shipping partners to resolve issues

• Document discrepancies and ensure accurate follow-up


Operations Support

• Assist retail team with stock replenishment

• Support seasonal merchandising transitions

• Work closely with design and retail teams to track product movement


Who You Are

• Highly organized with strong attention to detail (Type A mindset)

• Self-directed and comfortable working independently

• Physically capable of lifting and moving heavy boxes and furniture

• Systems-oriented and proactive in improving processes

• Reliable, accountable, and consistent

• Calm under pressure and able to manage multiple priorities

 

Technical Skills

• Proficient with Mac computers and Apple-based systems

• Experience with Shopify or inventory management systems is an asset

• Comfortable learning new software and processes quickly

 

Schedule & Availability

• Full-time, on-site position in Creemore, Ontario

• Availability to work some Saturdays as needed (occasional)

What We Offer

• A creative, design-driven work environment

• A collaborative and supportive team

• Opportunity to contribute to a growing retail and design business

• A stable, full-time role with room to grow

 

Why This Role Matters

This role is the backbone of our operations. Your ability to maintain order behind the scenes allows our retail and design teams to deliver an exceptional, seamless client experience.

 

Please send resume to hello@lagom142.com